Understanding the more complex part of Salesforce is beyond the skill set of most small nonprofits. Configuring work flows and building work flows is something best left to professionals. We were lucky to have found Emma through the Taproot Foundation. She was easy to work with, an excellent communicator, and ensured that she had a full understanding of our actual objectives, not just our specifications. Managing the donations that we receive each week via social platforms is critical in building a sustainable support system. Emma helped us create a system whereby we are able to track and understand our donations and communicate with our donors in a timely and effective manner.