About Me: Salesforce Expert
My name is Emma Keeling, and I am the director of Hazledene Solutions. I have 4+ Years Salesforce experience and 4 x Salesforce Certified (Salesforce Certified Administrator, Advanced Administrator, Sales Cloud Consultant, Platform App Builder).
Most recently I was the Global Product Manager for the InterContinental Hotels Group (IHG) where I managed 5 complex Salesforce instances, supporting over 2,000 users, from more than 150 Hotels, across all regions. I led customization of the Salesforce platform to ensure a “Best in Class” product for the end user, developing improved automation and enablement, focusing on declarative customization including process builder, workflows and formula fields, supported by reports and dashboards.
I am experienced in Salesforce Sales Cloud and the Nonprofit Success Pack (NPSP). I am currently volunteering my Salesforce skills for the charity Ideas Beyond Borders, and training Salesforce for Supermums.
I am passionate about Customer Relationship Management (CRM), database management, process automation, enablement, increasing productivity, and more importantly sharing this with others!
I spend much of my free time on continuous learning (2x Salesforce Trailhead Ranger) and I am preparing for my Salesforce Platform App Builder Certification. I am also a mother, wife, dog and cat owner, who likes to travel, I am also a keen geocacher.