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Who we are

At Hazledene Solutions, accessible at https://hazledenesolutions.co.uk, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information this is collected and recorded by Hazledene Solutions and how we use it.

If you have any additional questions or require more information about our Privacy Policy, do not hesitate to contact us at emma@hazledenesolutions.co.uk

In order to keep your data secure, the Director of Hazledene Solutions has completed the following training: Salesforce Trailhead Digital Security Basics, Salesforce Trailhead Personal Digital Security, Salesforce Trailhead Cyber Hygiene, Salesforce Trailhead Ethics and Integrity for Salesforce Partners & Alison General Data Protection Regulation (GDPR) Certification.

What personal data we collect and why we collect it

Hazledene Solutions offers various services to companies. Companies can request information about or engage in one of our services. Upon engagement, the information we collect from individuals is their “Contact Information” and many include their name, their company name/employer, phone number, email address, job title, social media accounts, along with any other relevant information related to the service they are engaging with. We do not collect any sensitive data about our customers.

We collect information in the following ways:

Our Contact Us Page is powered by WPForms Lite – please see their privacy policy for further details (https://wpforms.com/privacy-policy/)
Social Media Messages are stored in the Social Media Application themselves – please see their Privacy Policies for further details (LinkedIn/Facebook/Twitter).
Email Messages are handled by Roundcube Webmail and forwarded to Gmail – please see their respective Privacy Policy for further details (https://roundcube.net/about/ & https://policies.google.com/privacy)
We will collect information about customers and add them into the Salesforce CRM solution to track their requirements and engage with them via transaction emails for a period prior to any engagement, during an engagement or for a reasonable period of time after an engagement.

Contact forms

Our Contact Us Page is powered by WPForms Lite – please see their Privacy Policy for further details (https://wpforms.com/privacy-policy/)

Who we share your data with

By default we do not share, distribute or reference any personal data except as may be required by law. We will not share any information provided to us with any third parties for marketing purposes.

We store data in our Salesforce CRM and sending emails via our email provider. See We collect information in the following ways section of this page for further details.

How long we retain your data

Data related to individuals who represent companies who have requested information about our services, will be retained on the database for 7 years from their last engagement with Hazledene Solutions as a record of their services / enquiry.

If you leave a comment on our website, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

What rights you have over your data

Under the Data Protection Act 1998, you have rights as an individual which you can exercise in relation to information we hold about you. You can find out more about those rights on the Information Commissioner’s Office Website: https://ico.org.uk/your-data-matters/

Under the Data Protection Act 1998, individuals have a right to find out if a company holds any personal information by making a ‘subject access request’. If we do hold information about you we will give you a description of the data, tell you why we have recorded the data, tell you who this data maybe disclosed to, and provide you with a copy. If you wish to make a ‘subject access request’ this will need to be in writing, to emma@hazledenesolutions.co.uk. Following this request, we will look to deal with your request informally, by telephone, and provide you with the information you require. We can follow a more formal approach, if required.

Hazledene Solutions is registered with the Information Commissioner’s Office (ICO), from whom we receive a range of practical advice and guidance on data protection and GDPR. The ICO also support individuals, and you can find out about your data protection rights on the ICO website.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

If you have any questions or concerns about the way in which we have processed your personal information, you can contact us as emma@hazledenesolutions.co.uk.

Analytics

By default WordPress does not collect any analytics data. Our web hosting is performed by SiteGround who may collect some anonymous analytics data. See their respective privacy policy for further details (https://www.siteground.co.uk/privacy.htm)

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Consent

By using our website, or engaging with Hazledene Solutions of any of its associates, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.

Changes to this privacy policy

This privacy policy will be regularly reviewed. This privacy policy was last update on 02.01.2020. Hazledene Solutions reserves the right to change this privacy policy.