The buzzword at this year’s Salesforce TDX conference was undoubtedly Agentforce. From the moment attendees walked in, the emphasis was clear—marked by the welcoming ‘Welcome Agentblazers’ sign at the entrance. But what exactly is Agentforce, and why is it generating… Read More »Navigating the Future of AI with Salesforce: Insights from TDX 2025
About FoodCycle FoodCycle is a UK-based charity that runs in 83 locations. It aims to make food poverty, loneliness, and food waste a thing of the past for every community. With weekly community dining, the organization feeds the hungry and… Read More »FoodCycle story: Hazledene Solutions’ role in successful FinDock implementation
With the rising discussions around ChatGPT and how it can support Salesforce admins and developers I became more and more curious on how I could use this in my day to day work as a Salesforce Consultant and Administrator. When… Read More »How ChatGPT helped me build a Salesforce solution
Last week I spent 2 days at the Salesforce Blue-Fin Building attending the Salesforce.org Community Commons Nonprofit Sprint, leading the Nonprofit ‘How-to’ Video series. The Salesforce.org Commons program creates opportunities and spaces for those in the community that want to… Read More »Why I attended the Salesforce.org Community Commons Sprint
Engaging with people is an important part of any non-profit, building relationships with donors, constituents and advocates is key to moving forward in your mission. The Salesforce Nonprofit Success Pack (NPSP) comes complete with tools needed to help you manage… Read More »Building Long-Term Relationships with Salesforce NPSP & Marketing Tools
The second annual Salesforce.org Nonprofit Summit took place virtually from May 17-18 2022, bringing together thousands of trailblazers across the world to connect and learn together. Here’s my overview of some of the highlights of the event…
That’s a question that even some in the business don’t know the answer to! CRM stands for Customer Relationship Management. Although it can refer to a technology, a process or a strategy, we will focus on CRM as a system.… Read More »What is a CRM? And how can it benefit your organisation?